- Spanair advises today, the 28th January 2012, that the airline has suspended operations. Due to these exceptional circumstances all our flights are canceled

- In case you have acquired a ticket with Spanair to fly in the next days or weeks, there are different alternatives:

a- If you have paid the ticket by credit card, please ask for information from your credit card issuer or bank about the different refund options.

b- If you have travel insurance, please contact your insurance provider to receive information about coverage.

c- If you have bought your ticket in a travel agency, please contact them.

d- If you have purchased a ticket with Spanair that is operated by another airline, in principle your flight will be unaffected. However for clarification we suggest you contact the operating airline.

e- Spanair, in coordination with the Generalitat, has reached an agreement with Vueling, Iberia & Air Europa. For all those passengers that bought tickets to fly in the next three days they will have the option of a special fare:

The price of the tickets will be different according to the destination:
o Domestic & Balearic islands: 60 EUR

o Canary islands: 90 EUR

o International: 100 EUR

f- In all other cases to claim the refund of your ticket, please contact:

· Spanair sales offices

· AENA help desks located in airports in Spain

· Tourist information offices in Spain.

· Catalan consumer agency
- Spanair is permanently in contact with the Spanish aeronautical authorities and the airports where the airline operates its flights to deal with this situation.

- The Spanair contact center (Telephone number within Spain: 900 13 14 15 and from outside Spain: +34 971 916 047) and our Spanish sales offices in the airports will remain open to attend to customers.

- Spanair apologises to all our customer affected by this situation


Barcelona, January 27th of 2012